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Delivery
We are committed to processing and delivering your order as quickly as possible. Orders are processed within 3-5 business days (excluding weekends and holidays), and shipping times vary based on location and the selected shipping method. Once your order ships, you will receive a tracking number via email to monitor its status.
Warranty
At [Your Brand Name], we stand behind the quality and craftsmanship of our footwear. We offer a Lifetime Warranty covering any factory defects in materials or workmanship. If you experience an issue due to a manufacturing defect, we will repair or replace the shoes at our discretion, free of charge.
What’s Covered?
✅ Factory defects in materials or workmanship
✅ Stitching, sole bonding, or structural integrity issues caused by manufacturing defects
What’s Not Covered?
❌ Normal wear and tear, including scuffs, worn soles, or faded materials
❌ Damage caused by improper use, accidents, or unauthorized repairs
❌ Exposure to extreme conditions (e.g., fire, chemicals, or prolonged water damage)
To submit a warranty claim, please contact our customer support team with proof of purchase and clear photos of the defect. We reserve the right to determine the eligibility of warranty claims.
Returns
We accept returns within 30 days of delivery for items that are unworn, unused, and in their original packaging, with proof of purchase required. Final sale items, customized products, and items showing signs of wear or damage are not eligible for return. To initiate a return, contact our support team at [your contact email/phone], and follow the provided return instructions. Refunds will be issued to the original payment method within 30 business days after the returned item is received and inspected.
Help
For assistance with orders, shipping, returns, or any other inquiries, our support team is here to help. Visit our Help Center, check our FAQs, or contact us directly at [your contact email/phone] for prompt assistance. We strive to provide quick and effective solutions to ensure a smooth shopping experience.